Last updated: April 15, 2026
At WAYA, we take your privacy seriously. This policy describes how we collect, use, and protect your personal information. By using our services, you agree to the terms of this privacy policy.
1. Information We Collect
We may collect information you provide directly, including your name, phone number, email address, delivery address, account details, and any information you submit when you contact support, place an order, write a review, or use other features of the WAYA app and website.
We may also collect transaction and order information such as products viewed or purchased, cart activity, delivery instructions, refund requests, and payment status. Payment card or mobile money details are processed by our payment partners and are not stored by us except for limited confirmation and reference information needed to complete your order.
When you use the app, we may receive technical information such as device type, operating system, browser or app version, IP address, identifiers, crash reports, usage logs, and approximate location derived from your device or network. If you choose to enable optional features, we may also access permissions such as location, camera, photos, or notifications only as needed to provide those features.
2. How We Use Information
We use your information to create and manage your account, process payments, fulfill orders, coordinate delivery or pickup, communicate with you about purchases, and provide customer support.
We may also use information to personalize your experience, improve our products and services, prevent fraud and abuse, troubleshoot performance issues, comply with legal obligations, and send important transactional messages. Where permitted by law, we may send marketing or promotional messages, and you can opt out of non-essential marketing communications.
If you enable location-based or device-based features, we use that information only to support the selected service, such as showing relevant delivery options, store locations, address assistance, or order tracking functionality.
3. How We Share Information
We do not sell your personal information. We may share information with service providers and business partners who help us operate the app and website, process payments, deliver orders, host systems, provide customer support, detect fraud, or perform analytics.
We may also share information when required by law, regulation, court order, or lawful request from public authorities, or when necessary to protect our rights, users, staff, partners, or the public.
If our business is involved in a merger, acquisition, financing, or asset sale, your information may be transferred as part of that transaction, subject to appropriate confidentiality and legal safeguards.
4. Data Retention and Security
We retain personal information only for as long as reasonably necessary to provide services, maintain business records, resolve disputes, enforce our agreements, and meet legal, accounting, tax, or regulatory requirements.
We use reasonable administrative, technical, and organizational safeguards to protect information against unauthorized access, loss, misuse, or disclosure. No system is completely secure, so we cannot guarantee absolute security, but we continuously work to protect the information entrusted to us.
5. Your Choices and Rights
You may review, update, or correct some of your account information through your account settings or by contacting support. You may also disable optional permissions such as location, camera, photos, or notifications through your device settings, although some features may stop working properly.
Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, restriction of, or objection to certain processing of your personal information. You may also request a copy of certain information we hold about you.
6. Children's Privacy
The WAYA app and website are not directed to children, and we do not knowingly collect personal information from children where such collection is prohibited by law. If you believe a child has provided personal information to us without appropriate consent, please contact us so we can review and take appropriate action.
7. Changes and Contact
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or privacy practices. When we make material changes, we will update the effective date on this page and may provide additional notice where required.
If you have questions about this Privacy Policy or our handling of personal information, please contact WAYA through the support channels provided in the app, on the website, or through our official customer care contacts.